Terms of Use
Welcome to NexWheel. These Terms of Use govern your access to and use of our website, products, services, content, and online store.
By visiting our website or purchasing from us, you agree to these Terms of Use. If you do not agree, please do not use our website or purchase our products.
1. Website Use
You may use our website only for lawful purposes. You agree not to misuse the website, interfere with its operation, attempt unauthorized access, copy content without permission, or use the website in a way that may harm NexWheel, our customers, or third parties.
2. Product Information
We do our best to provide accurate product descriptions, images, specifications, dimensions, colors, features, speed, range, weight, and availability. However, product details may vary slightly due to manufacturing updates, lighting, screen display differences, or supplier improvements.
Before placing an order, please carefully review all product information, including dimensions, total weight, battery range, speed, assembly requirements, and intended use.
3. Orders and Payment
By placing an order, you confirm that all information provided is accurate and complete. All orders are subject to acceptance, product availability, and payment approval.
We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud, pricing errors, product availability, payment issues, or incorrect information.
4. Pricing and Availability
Prices, promotions, product availability, and shipping options may change without notice. We reserve the right to correct pricing errors, product description errors, or availability issues at any time.
5. Shipping and Delivery
Our products are large, heavy, and high-value items. Delivery may be handled by freight carrier, LTL truck delivery, or other large-item shipping services.
Customers are responsible for providing a correct shipping address and reachable phone number. Some deliveries may require an appointment with the carrier.
Please inspect your order upon delivery. If the packaging is damaged, take photos before opening and contact us as soon as possible.
6. Returns and Exchanges
Due to the size, weight, and value of our electric mobility scooters, returns and exchanges are limited. Please review our Shipping & Return Policy before placing an order.
Once the outer packaging has been opened or removed, we may not accept returns or exchanges for reasons such as size not as expected, product not suitable, change of mind, color preference, or the scooter being too large, too heavy, or unable to fit the intended space.
7. Product Use and Safety
NexWheel scooters are designed for adult use and must be operated responsibly. Customers are responsible for reading the manual, following safety instructions, checking local rules, and using the scooter only in safe and appropriate environments.
Do not exceed the recommended weight capacity, speed limitations, terrain guidelines, or usage instructions. Always use proper caution when riding near pedestrians, vehicles, slopes, uneven surfaces, wet conditions, or low-light environments.
NexWheel is not responsible for injuries, damage, or losses caused by misuse, unsafe operation, unauthorized modification, improper assembly, failure to follow instructions, or use in unsuitable conditions.
8. Assembly and Maintenance
Most scooters arrive mostly pre-assembled, but certain parts such as baskets, trunks, mirrors, or accessories may require installation. Customers are responsible for proper assembly, inspection, charging, and maintenance.
If you are unsure how to assemble or operate the product, please contact us before use.
9. Warranty and Support
Some products may include limited support or warranty coverage as described on the product page or order documentation. Warranty coverage does not apply to damage caused by misuse, accidents, unauthorized repair, improper charging, water damage, normal wear and tear, commercial abuse, or failure to follow instructions.
10. Intellectual Property
All website content, including text, images, graphics, logos, product descriptions, layouts, and design elements, belongs to NexWheel or our content providers and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without written permission.
11. Third-Party Links
Our website may contain links to third-party websites, payment processors, shipping carriers, apps, or services. We are not responsible for the content, privacy practices, or actions of third-party websites or services.
12. Limitation of Liability
To the fullest extent permitted by law, NexWheel is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.
Our total liability, if any, shall not exceed the amount paid by you for the product related to the claim.
13. Changes to These Terms
We may update these Terms of Use from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website means you accept the updated terms.
14. Contact Us
For questions about these Terms of Use, please contact us: info@nexwheel4w.com
Terms & Conditions
These Terms & Conditions apply to all purchases made through the NexWheel website.
1. Product Suitability
Customers are responsible for determining whether a scooter is suitable for their needs before purchasing. Please carefully review product size, seat height, total weight, load capacity, speed, range, battery type, terrain capability, and storage requirements.
If you are unsure which model is right for you, please contact our support team before placing your order.
2. Large Item Notice
NexWheel scooters are heavy-duty products. Some models may weigh more than 200 lbs or 300 lbs and may require two people to move, unpack, or assemble safely.
Customers should confirm that the scooter can fit through doorways, elevators, garages, ramps, parking spaces, and storage areas before ordering.
3. Delivery Responsibility
Once a product is shipped, customers are responsible for receiving the shipment, inspecting the packaging, and communicating with the carrier if a delivery appointment is required.
Failed delivery, missed appointment, incorrect address, refusal of shipment, or inability to receive freight delivery may result in additional shipping, storage, return freight, or handling fees.
4. Damage Claims
Shipping damage must be reported as soon as possible. Please provide photos or videos of the outer packaging, product, shipping label, and damaged area.
Failure to report damage in a timely manner may affect our ability to file a carrier claim or provide a resolution.
5. Return Authorization
All returns require prior written authorization from NexWheel. Products returned without authorization may be refused or may not qualify for a refund.
Approved returns must include all parts, accessories, manuals, keys, chargers, packaging, and protective materials.
6. Restocking and Freight Fees
Approved returns may be subject to restocking fees, return freight charges, handling fees, damage deductions, missing part deductions, or repackaging fees.
Original shipping charges may not be refundable.
7. Cancellations
Order cancellation requests must be submitted as soon as possible. If an order has already shipped, it may not be eligible for cancellation. Refusing delivery after shipment may result in freight and handling deductions.
8. Product Modifications
Unauthorized product modification, improper repair, disassembly, wiring changes, battery modification, or use of non-approved parts may void warranty coverage and may create safety risks.
9. Local Laws and Regulations
Customers are responsible for checking and following local laws, community rules, park rules, road-use rules, resort rules, HOA rules, and any applicable requirements related to electric scooters or mobility devices.
10. No Medical Advice
Information on our website is for general product information only. NexWheel does not provide medical advice. If you have health, disability, mobility, or safety concerns, please consult a qualified professional before using any mobility product.
Privacy Policy
NexWheel respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, place an order, contact us, or use our services.
A privacy policy should clearly explain what personal information a business collects, how it is used and disclosed, how it is protected, and what rights individuals may have.
1. Information We Collect
We may collect the following types of information:
- Name
- Billing and shipping address
- Email address
- Phone number
- Order information
- Payment-related information
- Delivery information
- Customer service messages
- Website usage data
- Device information
- IP address
- Browser type
- Cookies and tracking information
We do not store complete credit card numbers on our website. Payments are processed through secure third-party payment providers.
2. How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Arrange shipping and delivery
- Provide customer support
- Send order confirmations and tracking updates
- Respond to questions or service requests
- Improve our website and products
- Prevent fraud and unauthorized transactions
- Comply with legal, tax, accounting, or regulatory obligations
- Send marketing emails or promotions, where permitted
3. Sharing Your Information
We may share necessary information with trusted third parties, including:
- Payment processors
- Shipping carriers
- Freight delivery companies
- Website hosting providers
- E-commerce platform providers
- Email and marketing service providers
- Fraud prevention tools
- Customer service tools
- Legal, tax, or compliance advisors
We do not sell your personal information in the traditional sense. However, some advertising, analytics, or tracking tools may be considered “sharing” under certain privacy laws. California consumers may have the right to opt out of the sale or sharing of personal information under the CCPA/CPRA if the law applies to the business.
4. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to improve website performance, remember preferences, understand visitor behavior, measure advertising performance, and improve customer experience.
You may adjust your browser settings to block or delete cookies. Some website features may not function properly without cookies.
5. Email and Marketing Communications
If you subscribe to our newsletter or provide your email for marketing, we may send promotional messages, product updates, or special offers.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no website, online store, or electronic transmission is completely secure. We cannot guarantee absolute security.
7. Data Retention
We keep personal information only as long as necessary for business, legal, tax, accounting, fraud prevention, warranty, customer service, and operational purposes.
8. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, such as the right to access, correct, delete, or limit certain uses of your data.
California consumers may have rights under the CCPA/CPRA, including the right to know what personal information is collected and how it is used or shared, the right to request deletion subject to exceptions, the right to opt out of sale or sharing, and the right not to be discriminated against for exercising privacy rights.
To submit a privacy request, please contact us using the information below.
9. Children’s Privacy
Our website and products are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can take appropriate action.
10. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date.
12. Contact Us
For questions about this Privacy Policy or to submit a privacy request, please contact us: info@nexwheel4w.com
